Privacy policy

Last updated: August 01, 2026

This Privacy Policy describes how AxiomStraps (“AXIOM STRAPS LLC”, “AxiomStraps”, “we”, “us”, or “our”) collects, uses, and protects the personal information of visitors and customers who use our website at axiomstraps.com (the “Site”) and our related services.

By visiting the Site, placing an order, or interacting with us, you agree to the practices described in this Privacy Policy.

Who We Are

AxiomStraps is operated by:

AXIOM STRAPS LLC
271 W Short St, Suite 410 #2844
Lexington, KY 40507
United States
Email: support@axiomstraps.com
Phone: +1 270‑605‑2857

We sell smartwatch bands and related accessories directly to consumers through our online store.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our Site.

Information You Provide

When you interact with the Site, you may provide:

  • Contact information: name, email address, phone number, shipping address, billing address.

  • Account information: username, password, order history (if you create an account).

  • Order information: products ordered, payment method (last four digits of card, card brand), transaction total, shipping details.

  • Support and communication: messages you send us via email, contact forms, or chat, and information provided in those communications.

  • Marketing preferences: newsletter opt‑ins, preferences for receiving offers and updates.

We do not store full payment card numbers on our servers. Payments are processed through third‑party payment providers (such as Shopify Payments, PayPal, or other gateways) who handle your payment information securely.

Information Collected Automatically

When you visit or use the Site, we may automatically collect:

  • Usage data: pages viewed, products viewed, time spent on the Site, clicks, navigation paths.

  • Device and browser data: IP address, browser type, operating system, device type, approximate location based on IP.

  • Cookies and similar technologies: identifiers used to remember your preferences, keep items in your cart, provide analytics, and support basic functionality.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payment processing, shipping, and order confirmations.

  • To provide customer support and respond to your questions, requests, and feedback.

  • To operate and improve the Site, monitor performance, fix issues, and improve user experience.

  • To personalize your experience, remember your preferences, show relevant products, and maintain your cart.

  • To send transactional communications such as order confirmations, shipping updates, account notices, and important messages related to your purchases.

  • To send marketing communications (with your consent) such as newsletters, offers, and updates about products, collections, and promotions.

  • To comply with legal obligations including tax, accounting, fraud prevention, and regulatory requirements.

  • To protect our rights and the security of the Site, prevent misuse, investigate potential violations, and maintain a secure environment.

Legal Bases (Where Applicable)

Depending on your location, we may rely on different legal bases to process your information, including:

  • Performance of a contract: when processing your orders and providing services you requested.

  • Legitimate interests: operating and improving our Site, preventing fraud, and communicating with you about your orders.

  • Consent: sending marketing emails or using certain cookies and tracking technologies, where required by law.

  • Legal obligations: compliance with tax, accounting, and other legal requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in to your account.

  • Remember items in your shopping cart.

  • Understand how visitors use the Site.

  • Improve our design, content, and product offerings.

  • Support analytics and basic marketing.

You can manage cookies through your browser settings. If you disable cookies, some parts of the Site may not function properly.

How We Share Your Information

We do not sell your personal information. We may share information with trusted third parties in the following limited circumstances.

Service Providers

We share information with third‑party providers who help us operate the Site and fulfill orders, such as:

  • Shopify (store platform and hosting)

  • Payment processors (Shopify Payments, PayPal, or other gateways)

  • Shipping carriers and fulfillment partners

  • Email and marketing tools (for newsletters and transactional emails)

These providers only receive the information necessary to perform their services and are expected to handle it securely.

Legal and Compliance

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, safety, or the rights of others.

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.

We do not share your payment card details with third parties other than the payment processors who handle transactions.

Data Retention

We keep your information for as long as needed to:

  • Provide products and services to you.

  • Maintain your account and order history.

  • Comply with legal, accounting, and tax obligations.

  • Resolve disputes and enforce our agreements.

When information is no longer needed, we may delete it or anonymize it in accordance with applicable laws.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Access: request a copy of the personal information we hold about you.

  • Correction: request that we correct inaccurate or incomplete information.

  • Deletion: request that we delete certain information, subject to legal obligations.

  • Restriction: request that we limit certain processing activities.

  • Objection: object to certain uses of your information, such as direct marketing.

  • Portability: request a copy of certain information in a structured, commonly used format.

To exercise these rights or ask questions about your data, contact us at support@axiomstraps.com. We may need to verify your identity before fulfilling certain requests.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Transactional emails related to orders and account activity may still be sent even if you unsubscribe from marketing.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove such information.

International Transfers

Our store infrastructure and service providers may be located in different countries. By using the Site, you understand that your information may be transferred to and processed in countries outside your own, which may have different data protection laws. We take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.

Security

We use reasonable technical and organizational measures to protect your information, including:

  • Secure connections (HTTPS/SSL) for the Site.

  • Limited access to customer information within our team.

  • Reliance on reputable payment processors and hosting platforms.

No method of transmission over the internet or electronic storage is completely secure, but we work to maintain a reasonable level of protection for your data.

Third‑Party Links

Our Site may contain links to third‑party websites or services. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third‑party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last updated” date at the top of the policy. Your continued use of the Site after an update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

AXIOM STRAPS LLC
Email: support@axiomstraps.com
Phone: +1 270‑605‑2857
Address: 271 W Short St, Suite 410 #2844, Lexington, KY 40507, United States