Refund policy

Last updated: August 01, 2026

Thank you for shopping at AxiomStraps. We want you to feel confident and comfortable with the bands you wear every day. If something doesn’t feel right, this Return & Refund Policy explains how returns and refunds work for purchases made through axiomstraps.com.

Return Window

You may request a return within 30 days from the date your order is delivered.

If more than 30 days have passed since delivery, we generally cannot accept a return or issue a refund, except where required by applicable law.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be in good, resellable condition.
  • Be free from excessive wear, damage, or misuse.
  • Include all original components (for example, band segments and case parts) that were shipped with the product.
  • Be returned with reasonable care taken to protect the item during shipping.

We may not accept returns for:

  • Items that show obvious signs of heavy use, damage, or misuse.
  • Items returned missing essential parts.
  • Items returned without a valid order number or proof of purchase.

Certain products may be marked as final sale at the time of purchase; those items are not eligible for return unless they arrive damaged or defective.

Condition Assessment and Fees

We reserve the right to assess the condition of returned items and apply adjustments or fees where appropriate. Examples include:

  • If the product is lightly used but still in acceptable condition, we may accept the return but reserve the right to issue a partial refund.
  • If the product is significantly worn, damaged, or not in resellable condition, we may decline the return or issue a reduced refund.
  • If packaging or components are missing but the product can still be resold, we may apply a reasonable restocking fee.

Any such adjustments will be communicated to you once we have inspected the returned item.

Return Shipping Costs

Unless otherwise stated or required by law:

  • If you are returning an item due to change of mind, sizing issues, or personal preference, you may be responsible for the cost of return shipping.
  • If you are returning an item because it arrived damaged, defective, or incorrect, please contact us first; in many cases we will work with you to arrange an appropriate solution, which may include a prepaid return label or another remedy at our discretion.

Return shipping methods should include tracking to help confirm receipt.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us as soon as possible:

  • Email: support@axiomstraps.com
  • Phone: +1 270‑605‑2857

We may ask for:

  • Your order number.
  • Photos or a short description of the issue.
  • Details on how the item was used when the issue occurred.

Once reviewed, we will work with you to determine an appropriate resolution, which may include:

  • Replacement of the product.
  • A refund.
  • Another solution, depending on the situation and product availability.

How to Request a Return

To request a return:

  1. Contact us at support@axiomstraps.com with your order number, the item you wish to return, and the reason for the return.
  2. We will confirm whether the item is eligible for return and provide instructions on how to proceed.
  3. Ship the item back to the address we provide, following any packaging guidelines we share.

Please do not send any items back without first contacting us, as this may delay processing and make it harder to identify your return.

Refunds

Once we receive and inspect your return, we will notify you by email about:

  • Approval or denial of your return.
  • The amount of the refund (full or partial).
  • Any applicable restocking or condition‑related adjustments.

Approved refunds will be processed to the original payment method used at checkout. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

We do not typically offer refunds to alternate payment methods, store‑credit‑only refunds, or cash refunds, unless required by law or specifically agreed upon in writing.

Exchanges

We do not operate a formal exchange program. If you wish to change color, style, or size:

  • You may request a return (if eligible) for the original item.
  • Once your return is processed, you can place a new order for the desired item.

In some cases, we may assist informally with a replacement or exchange where practical and appropriate, but this is handled case by case.

Non‑Refundable Items and Situations

We may not be able to offer refunds for:

  • Items that are significantly damaged or not in resellable condition due to misuse or neglect.
  • Items returned without following our return process or without sufficient proof of purchase.
  • Items returned outside the 30‑day return window, except where required by law.
  • Shipping fees, unless the return is due to a verified error on our side (such as a wrong or defective item).

Order Changes and Cancellations

If you need to change or cancel an order shortly after placing it:

  • Contact us as soon as possible at support@axiomstraps.com.
  • If the order has not yet been processed or shipped, we will do our best to accommodate your request.
  • If the order has already shipped, you may need to follow the standard return process.

Your Responsibilities

When returning products, you are responsible for:

  • Packaging items securely to avoid damage during transit.
  • Using a tracked shipping method where possible.
  • Providing accurate contact and order information so we can identify and process your return.

Contact Us

If you have any questions about this Return & Refund Policy or need help with a specific order, please contact:

AXIOM STRAPS LLC
Email: support@axiomstraps.com
Phone: +1 270‑605‑2857
Address: 271 W Short St, Suite 410 #2844, Lexington, KY 40507, United States